Programme

Time

Session Room 1

Session Room 2

09:00

Registration

10:00

Welcome to Prague

Speakers: Josef Leidenfrost, Jean Grier, Michaela Antonin Malanikova, Jaroslav Šotola

10:10–11:00

11:00

First Plenary

prof. PaedDr. Radka Wildová, CSc.

Senior Director of Higher Education, Science and Research MŠMT

Prof. MUDr. Milena Králíčková, Ph.D., Rector of Charles University Prague

Coffee and networking

11:30

1: Student relations 1

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1a:

Cooperation between Student Ombudsperson and Student Representatives: what model?

Speakers: Jorge A. Ribeiro Pereira, Anna-Katharina Rothwangl

1b:

Balance power structure at meetings with management by inviting student politicians

Speaker: Bo Gad Køhlert

2: Empowerment

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2a:

Integrating fairness into everyday ways of thinking

Speaker: Martine Conway

2b:

Taking a Step Back Into Action: How to Foster Student Agency in Higher Education Through Self-Advocacy and Empowerment

Speaker: Navneet Chand

12:45

Lunch and networking

13:45

3: Student relations 2

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3a:

Actual actions to improve relationship with student representatives at the Carlos III University of Madrid

Speaker: Emilio Olías Ruiz

3b:

Building mutual trust: ombuds cooperation with the students

Speaker: Jan Galkowski

4: Internships

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4a:

Digital Internship Group: A Short Report on the Experiences to Date of an International Experiment

Speakers: Wolf Hertlein, Jorge A. Ribeiro Pereira, Gizem Güray, Rina Meyer

4b:

Internship as a pathway to learn from each other and review our activity approach

Speakers: Jorge A. Ribeiro Pereira, Michaela Antonín Malaníková, Jaroslav  Šotola, Gizem Güray

15:00

Coffee and networking

15:30–16:45

5: Wider world

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5a:

"Cancel Culture", and what next? – A plea for an open culture of discussion at universities

Speaker: Wolf Hertlein

5b:

Ombudsperson and SDGs: what role and what for?

Speakers: Jorge A. Ribeiro Pereira, Cristina Ayoub Riche

6: Workshop

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Building a culture of early resolution of complaints

Speaker: Jean Grier

16:45–18:00

7: ENOHE Initiatives

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7a:

Intervision: Peer Case Consultation for and by ENOHE Members

Speakers: Wolf Hertlein, Bo Gad Køhlert, Marianne Høva Rustberggard

7b:

ENOHEpedia: A thesaurus for professionals for everyday and for the future

Speakers: Josef Leidenfrost, Jean Grier, Lies Poesiat, Jorge A. Ribeiro Pereira

8: Evaluation 1

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8a:

The contribution of the ombudsperson to higher education institutions

Speaker: Daniel More

8b:

The Value of the Ombuds' Narrative in Program Evaluations: Revisiting Larry B Hill's The Model Ombudsman (1977)

Speaker: Natalie Sharpe

19:00

Organ concert (spouses welcome – must be pre-booked (no charge))

Time

Session Room 1

Session Room 2

10:00

Second Plenary

Robert Behrens, National Ombudsman, UK

The Art of the Ombudsman - research, reform and progress

11:00

Coffee and networking

11:30

9: Starting out

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9a:

Charles University on Its Way to Ombudsing

Speaker: Kateřina Šámalová

9b:

On the Edge of Tomorrow: The Difficulties and Opportunities of Ombuds No Man's Land

Speakers: Jaroslav Šotola

10: Professionalising

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10a:

The Academic Ombudsman and defining the content of the rules of ethics - practical issues

Speakers: Olga Maria Piaskowska, Piotr Filip Piesiewicz

10b:

The Art of Balancing Professionalism and Emotional Involvement

Speakers: Marianne Høva Rustberggard, Wolf Hertlein, Bo Gad Køhlert

12:45

Lunch and networking

13:45

11: Evaluation 2

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Some Thoughts about the (necessary) Evaluation of the Ombuds Profession: What we can/can’t/should/shan’t

Speakers: Josef Leidenfrost, Jean Grier, Natalie Sharpe, Guadalupe Barrena

12: Systems and processes

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12a:

So you Zoomed the Ombud. What changed? – Revisiting Ombud services outcomes

Speaker: Franco Parrella

12b:

Navigating hierarchy in Higher Education Institutions – the Ombuds perspective

Speakers: Ursula Meiser, Ryan Smith

15:00

13: Networking 1

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13a:

Ombuds work within a national network: how to relate with peers and with the governance

Speakers: Rosa Maria Vasconcelos, Berta Batista

13b:

Re-framing international cooperation among university Ombudsperson offices

Speakers: Jorge A. Ribeiro Pereira, Guadalupe Barrena

14: Workshop

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Conflicts stress you? – Here you learn to deal with conflicts better!

Speaker: Wolf Hertlein

16:15

Coffee and networking

16:45–17:45

ENOHE Elections and General Assembly

19:30

Gala Dinner (spouses welcome at additional cost – must be pre-booked)

Time

Session Room 1

Session Room 2

10:00

Third Plenary

João Leitão, Associate Professor with Habilitation, University of Beira Interior and University of Lisbon

Civic Universities: Digitalizing the Pillars of Hybrid Universities

11:00

Coffee and networking

11:30

15: Cooperation and collaboration

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15a:

From Amsterdam to Prague: rethinking cooperation as an opportunity to reaching out.

Speakers: Jorge A. Ribeiro Pereira, Josef Leidenfrost

15b:

Four languages, three cities, two ombudsmen: Insights into how a Twinning Ombuds Team is working

Speakers: Brent Epperson, Josef Leidenfrost

16: Networking 2

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16a:

From a one-person experiment to a universal ombuds network. Implementation of ombuds institutions in Polish higher education

Speakers: Anna Cybulko, Magdalena Miksa

16b:

Networking as an Instrument for Improving Ombudsman Work - the Example of the Network of German Ombudsman Offices

Speakers: Helga Nolte

12:45

Lunch and networking

13:45

17: Gender-based violence

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17a:

One-to-one teaching and supervising at universities (of the arts): Special challenges also for ombudspersons

Speakers: Anna-Katharina Rothwangl, Michaela Raisová, Jorge Pereira

17b:

Prevention of gender-based violence in higher education as part of the ombuds practice

Speakers: Michaela Antonín Malaníková, Guadalupe Barrena, Marcela Linková, Urenda Qúeletzú Navarro Sánchez

18: Looking back/looking forward

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18a:

Higher education Ombuds offices in Spain and Portugal: a prospective study

Speakers: Mª Elena Gómez, Sara Sousa

18b:

Fifty years of the ombuds office at the Université du Québec à Montréal to share

Speakers: Dominique Demers

15:00

Coffee and networking

15:30

19: Handling conflict

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19a:

Difficult Conversations: A Framework to Strengthen Communication and Conflict Resolution Skills in our Communities

Speaker: Ryan Smith

19b:

Complaints on Complaints: Higher Education Ombuds and the Issue of Reprisal

Speaker: Carolyn Brendon

20: Evaluation 3

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ENOHE and its Activities: A feedback session on the Conference and ENOHE events this year; and for the coming years

Introduction: Jean Grier, Josef Leidenfrost

All participants in this Session are invited to contribute.

16:45

Plenary farewell

17:30

Guided walking tour of Prague city centre (spouses welcome – must be pre-booked (no charge))