Networking 2












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            16a: From a one-person experiment to a universal ombuds network. Implementation of ombuds 

            Polish higher education
            Anna Cybulko (Poland), Magdalena Miksa (Poland)


            The aim is to present the historical development of the ombudsperson institution in Polish
            education, from the experimental establishment of the first ombuds position at the Univers
            in 2011 to the establishment of the ombuds network (Academic Safety and Equity Network) in

            sources and motivations for the implementation of this institution (with particular focus 
            the Warsaw Resolution, the ENOHE Innsbruck Descriptors and the Communique of the European 

            Ministers' Rome Conference) at the level of national policy and individual university deci
            presented. There will be discussed different types of institutional empowerment, responsib
            of reporting that make up the whole mosaic of institutions that fit into the broadly defin

            ombuds. Together with the participants, the advantages and disadvantages of the different 
            discussed, as well as the possibilities of influencing the shape of the ombudsman institut


            Presenter(s):
            Anna Cybulko: Ombuds of the University of Warsaw
            Magdalena Miksa: Deputy Ombuds of the University of Warsaw



            16b: Networking as an Instrument for Improving Ombudsman Work - the Example of the Network

            Ombudsman Offices
            Helga Nolte (Germany)


            Networking means exchanging information, experience and procedures in specific areas of wo
            maintaining collegial contacts. The work of ombudspersons is characterized not least by a 
            confidentiality in the content of their work, which in itself excludes or at least restric

            others. The example of the German Network of Ombuds Offices shows how the exchange of expe
            creates a comprehensive and broad body of knowledge, but can also lead to a strengthening 
            improvement of ombudsperson work.


            Presenter(s):
            Helga Nolte: Head of Ombuds Office