Cooperation and collaboration












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            15a: From Amsterdam to Prague: rethinking cooperation as an opportunity to reaching out.

            Jorge A. Ribeiro Pereira (Portugal), Josef Leidenfrost (Austria)

            Nelson Mandela said "Education is the most powerful weapon we can use to change the world"

            think that "Cooperation is the most important tool to promote change in the world".
            Regarding, (re)viewing and (re)starting our activity as promotors of positive change in hi
            it is relevant to reach out to learn and spread knowledge/good practices.

            Erasmus+ framework allow us to foster cooperation and reaching out, and the Léon Declarati
            pathway towards this goal.


            Presenter(s):
            Jorge A. Ribeiro Pereira: Student Ombudsperson

            Josef Leidenfrost: President of ENOHE

            15b: Four languages, three cities, two ombudsmen: Insights into how a Twinning Ombuds Team

            Brent Epperson (Luxembourg), Josef Leidenfrost (Luxembourg)

            The University of Luxemburg is a newly founded higher education institution established in

            university has approximately 6,800 students from over 130 countries. In 2021, the universi
            ombudsman position to serve students, academic and administrative staff. The institution h
            of instruction—Luxembourgish, French, English and German—and the latter three serve as its

            languages. In the effort to be as inclusive as possible, the effort is made to offer stude
            services in these languages. A Charter outlines the services of the ombudsman and relation
            Board of Governors to whom the ombudsman reports. At present, two part-time ombudsmen offe

            remotely (by video conference and by telephone) and in-person.
             
            Once a week the ombuds team has either hybrid or electronic meetings with the secretariat 

            of governors in order to identify issues of mutual/common interest and to evaluate routes 
            dispute resolutions. According to the Charter, the ombudspersons make recommendations to t
            Governors which are also published in the three administrative languages and accessible to

            public.
             
            This panel will give insights into a multicultural and diverse setting of an ombuds office

            ombudsmen from different educational and organisational environments, working as an effect
            different techniques and means of conflict resolution.
            Presenter(s):

            Brent Epperson: Ombudsman at the University of Luxembourg
            Josef Leidenfrost: Ombudsman at the University of Luxembourg