Workshop 2












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            14: Conflicts stress you? – Here you learn to deal with conflicts better!

            Wolf Hertlein (Germany)

            Are you dissatisfied with your own conflict skills? You are not alone! We all feel this wa

            us ombudspersons, including me. In this (far too short) workshop, we will try to improve o
            skills a bit with a little input from me and in interactive exchange in the group. This is
            possible.

            An improved ability to deal with conflict helps us in dealing with our complaints, in the 
            development of our universities, and of course also directly in conflicts with colleagues 

            in our private lives, up to and including the clarification of inner conflicts. So it is w

            Presenter(s):

            Wolf Hertlein: Complaint and Improvement Manager in Studies and Teaching