Professionalising ****************************************************************************************** * ****************************************************************************************** 10a: The Academic Ombudsman and defining the content of the rules of ethics - practical is Olga Maria Piaskowska (Poland), Piotr Filip Piesiewicz (Poland) The Academic Ombudsman (AO) should promote and uphold ethical standards by the academic co rules of professional ethics are part of the legal system. These principles have been shap decades based on values shared by the whole academic community. Ethical standards are not down. Moreover, their understanding varies depending on the specific field of science. Thi difficulties in the work of the AO who guard compliance with these standards. This raises how and through what tools the AO can accurately decode ethical norms common to the academ Presenter(s): Olga Maria Piaskowska: University professor; research and teaching employee at the Institu Academic Ombudsman of the SWPS University Piotr Filip Piesiewicz: University professor; research and teaching employee at the Instit 10b: The Art of Balancing Professionalism and Emotional Involvement Marianne H?va Rustberggard (Norway), Wolf Hertlein (Germany), Bo Svend K?hlert (Denmark) Meeting individuals one on one, listening to stories that might be heartbreaking, or simpl issue intriguing: How is it possible to stay neutral? Is there a contradiction between pro being emotionally engaged? We’ll present our experience and thoughts, based on our differe based on conversations where we analyze our practice. We'll show how we apply our philosop work, and invite participants to reflect on their practice as well. Perhaps it’s not that after all? Presenter(s): Marianne H?va Rustberggard: Leading Ombud for Students at the University of Oslo. Our offi several other smaller university colleges in and around Oslo. Wolf Hertlein: Complaint and Improvement Manager in Studies and Teaching Bo Svend K?hlert: Student Ambassador